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Ordering & Shipping Policy

Shipping Policy

All orders received before noon CST will begin to be processed immediately and most orders are shipped within 48 hours. FedEx deliveries are made to street addresses only. We do not ship to APO, FPO or Post Office Boxes at this time.

 

It is the responsibility of the customer to provide the correct shipping address including zip codes and daytime phone numbers for each recipient. If the address is incorrect, McChesney’s cannot and will not be held responsible for packages shipped to a wrong address. It will be the sender's responsibility to cover the costs for reshipment of a product in the event that we were provided with an incorrect address or bad delivery date.

 

Order early enough for your order to arrive in time for the special day! Credit cards are verified first, and then the orders processed, packaged and finally shipped.

 

International Shipping

At this time we ship anywhere in the USA. If you want to order something for someone in another country; we can ship to your address in the USA, then you assume responsibility for shipping the product to the international address.

 

Shipping Perishable Products

Perishable items must be delivered to street addresses and refrigerated upon receipt. It is the responsibility of the customer to provide the proper shipping addresses and to ensure there will be someone available to accept delivery. Perishable items are shipped Monday through Wednesday only, so that they are delivered to you by Friday and don't have to sit in the warehouse over the weekend.

 

Holiday Orders

Orders will be processed within 48 hours. FedEx picks up our packages Monday - Friday. We will contact you if there is a problem with the shipping method you select, letting you know the alternatives and costs.

 

Changes and Cancellations

If you have noticed an error on your order after you received theorder confirmation, please call 903-255-7100. Cancellations should be sent immediately using the contact form on the website or by calling 903-255-7100.

 

Gift Messages

Space is provided in the ordering process for you to tell the recipient who the gift is from and write a short message. If this is left blank and the product is being shipped to someone other than you we will use the following message: Greetings from [your first name] and your full name and/or company.

 

Packages can be shipped anywhere in the USA; to 48 states using FedEx Ground and to Alaska and Hawaii by 2nd Day or Next Day Air delivery services. [McChesney’s products MUST be shipped NEXT DAY Air to Alaska or Hawaii.] The additional charges will not be calculated in your shipping total but will be applied at billing.

 

Visa, MasterCard, American Express and Discover accepted. We do not ship COD. Payment is due when orders are placed.

 

Holiday Cut Off Dates - ORDER BY Noon CST

 

Thanksgiving 

Order by 5 business days prior to Thanksgiving Day

Christmas   

Order by 5 business days prior to Christmas Day

New Year’s 

Order by 5 business days prior to New Year’s Day

 


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